Effective Date: 18/02/2025

At OzzDigi, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a hassle-free return and refund policy to ensure a smooth shopping experience. Please read the details below carefully before initiating a return.

1. Eligibility for Returns

To qualify for a return, the item must meet the following conditions:

✅ Item must be in its original condition – Unused, unaltered, and in the original packaging.
✅ Return request must be made within 7-30 days (depending on the product category) from the delivery date.
✅ All accessories, manuals, and warranty cards must be included.
✅ Proof of purchase (receipt or order number) must be provided.

⛔ Non-returnable items include:

  • Items damaged due to misuse, improper handling, or unauthorized repairs.
  • Items marked as Final Sale or Non-Returnable.
  • Opened or used personal care gadgets (e.g., electric razors, headphones for hygiene reasons).
  • Digital products or downloadable items.

2. Return Process

To initiate a return, follow these steps:

1️⃣ Contact Us: Email [email protected] or call [Insert Phone Number] with your order details.
2️⃣ Receive Return Authorization: Our team will review your request and provide return instructions.
3️⃣ Ship the Item: Package the item securely and send it to our return address using a trackable shipping method.
4️⃣ Inspection & Approval: Once received, we will inspect the item and process the return within 5-10 business days.

📌 Note: Customers are responsible for return shipping costs unless the item is defective or incorrect.

3. Refund Policy

Once your return is approved, refunds will be processed based on the original payment method:

  • Credit/Debit Card Payments: Refunds will be credited back to your account within 7-14 business days.
  • Bank Transfers & Mobile Payments: Processing time depends on your financial institution.
  • Store Credit: If preferred, you can receive a refund as store credit for future purchases.

💡 Refunds may be denied if:

  • The item does not meet return conditions.
  • The return request is made after the eligible period.
  • The product is damaged due to customer misuse.

4. Exchange Policy

If you receive a defective, damaged, or incorrect item, we will gladly exchange it at no extra cost. Contact us within 48 hours of delivery to request an exchange.

Exchanges are subject to product availability. If the item is out of stock, you may opt for a refund or store credit.

5. Warranty & Repairs

Some electronic items are covered under a manufacturer’s warranty. If your product is defective beyond the return period, we recommend contacting the manufacturer for repair or replacement under warranty.

For assistance, reach out to [email protected].

6. Order Cancellations

  • Orders can be canceled before shipment for a full refund.
  • If the order has already been shipped, it must be returned following our return policy.

📌 Custom or special-order items cannot be canceled once processing begins.

7. Contact Us

For any return, refund, or exchange inquiries, feel free to reach out:

📧 Email: [email protected]
📞 Phone: 08161526180
📍 Address: 9, VIVA BELLA COURT 2, LEKKI, LAGOS STATE, NIGERIA

We value your trust and strive to provide the best shopping experience at OzzDigi! ⚡💻📱